Payment Policy

Payment Policy – Riders India

Effective Date: September 2, 2026

At Riders India, we aim to provide customers with secure, convenient and reliable payment options for domestic and international orders.

1. Accepted Payment Methods

Depending on availability and the customer's location, we may accept payment methods such as:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Cash on Delivery (COD), where available
International payment methods supported at checkout
Other payment methods displayed on our website at the time of purchase

Available payment options may vary depending on the customer's location, order value, product, courier service and other operational factors.

2. Prepaid Orders

For prepaid orders, the full order amount must be successfully received before the order is processed for dispatch.

An order is considered paid only after the payment is successfully confirmed by our payment gateway or financial service provider.

A payment being debited from a customer's bank account does not always mean that the payment has been successfully received by us.

3. Cash on Delivery (COD)

COD may be available only for selected locations, products and orders.

COD availability depends on courier serviceability and other operational conditions.

If COD is not available for a particular PIN code or order, the customer may be required to make full payment through an available prepaid payment method.

Where offered, COD charges may apply and will be displayed during checkout or communicated before order confirmation.

4. Partial Payment / Advance Payment

For certain orders, we may offer a partial advance payment with the remaining amount payable through COD.

This option is available only when specifically offered or confirmed by Riders India.

The advance amount and balance payable will be communicated clearly before the order is confirmed.

5. International Payments

International customers may be required to make full payment through an available online payment method before dispatch.

Payment methods available to international customers may vary depending on the customer's country, currency, payment provider and checkout availability.

International customers should ensure that the billing and delivery information provided during checkout is accurate.

6. Currency

The currency displayed at checkout may vary depending on the customer's location, Shopify Markets settings, payment provider and other applicable configuration.

The amount ultimately charged may be affected by the customer's bank, card issuer, payment provider or currency-conversion charges.

Any foreign-exchange or international transaction fees charged by the customer's bank or payment provider are generally the customer's responsibility.

7. Payment Gateway & Bank Charges

Payment processing may be handled through third-party payment gateways or financial service providers.

Additional charges imposed by a customer's bank, card issuer or payment provider may apply.

Riders India does not control third-party bank or payment-provider fees.

8. Failed or Pending Payments

If a payment fails, remains pending, is reversed, or is not successfully confirmed, the order may not be processed for dispatch until payment is successfully verified.

Customers should avoid making repeated payments without first checking the payment status.

If money has been debited but the order has not been confirmed, please contact us with the relevant order/payment information so that we can assist in checking the status.

9. Duplicate Payments

If a customer believes that the same order has been paid more than once, please contact us as soon as possible.

After verification, any confirmed duplicate payment will be handled according to the applicable refund process.

The time required for the amount to reach the customer's account may depend on the payment gateway and bank.

10. Refunds

Where a refund is approved under our applicable Return, Replacement & Refund Policy, the refund will generally be processed through the original payment method where possible.

The time taken for the refund to appear in the customer's account depends on the payment gateway, bank or financial institution.

Shipping, payment-processing or other charges may be non-refundable where permitted by applicable law and the circumstances of the order.

11. Payment Verification

For security and fraud-prevention purposes, we may verify certain order or payment information before dispatch.

We may contact customers regarding:

Order confirmation
Delivery address
Product selection
Size or compatibility
Payment confirmation
Order or dispatch information

Such verification is intended to protect both the customer and Riders India from unauthorized transactions.

12. Fraud & Payment Safety

Riders India will never ask customers to share sensitive banking credentials, including:

OTP
UPI PIN
ATM PIN
CVV
Internet banking password
Card PIN
Bank login credentials

We will also never ask customers to install unknown applications or provide remote access to their phone or computer for payment verification.

If you receive a suspicious call, message, payment request or link claiming to be from Riders India, please do not make the payment.

Verify the request directly through our official contact details:

📞 WhatsApp / Mobile: +91 94338 22222
📧 Email: ridersindiadeals@gmail.com

13. Payment Links

If a payment link is provided by Riders India, customers should verify that the request is related to their actual order before making payment.

Customers should not make payments to personal bank accounts, unknown UPI IDs or payment links received from unauthorized individuals claiming to represent Riders India.

14. Incorrect Payment Information

Customers are responsible for providing accurate information during checkout.

Incorrect information may result in payment failure, order verification delays or difficulty processing the order.

If you notice an error after placing an order, contact us immediately.

15. Order Confirmation

A successful payment does not necessarily guarantee immediate dispatch.

Orders may be subject to stock availability, address verification, payment verification, courier serviceability and other applicable processing conditions.

We will make reasonable efforts to process confirmed orders as quickly as possible.

16. Order Cancellation & Payment

Payment-related refunds following an approved cancellation will be handled according to our Cancellation Policy and applicable law.

If an order has already been dispatched, cancellation may no longer be possible and the applicable return/refund terms will apply.

17. Taxes & Additional Charges

Applicable taxes and charges will be displayed where required during checkout.

For international orders, customs duties, import taxes, clearance charges or other destination-country charges may apply unless expressly stated otherwise at checkout.

Such charges may be payable by the customer according to the applicable international shipping terms.

18. Payment Security

Payment card and other sensitive payment information may be processed by third-party payment service providers.

Riders India does not intentionally store complete card details such as full card numbers, CVV or PINs on its own systems where payment processing is handled by the payment provider.

Customers should review the applicable payment provider's terms and privacy practices for further information.

19. Payment Disputes

If you believe there has been an incorrect charge, duplicate payment or other payment issue, please contact Riders India first so that we can review the matter and provide reasonable assistance.

For payment-provider-specific issues, the customer may also need to contact the relevant bank, card issuer or payment service provider.

20. Changes to Payment Options

Payment methods may be added, removed, suspended or changed from time to time due to payment-provider availability, technical requirements, fraud-prevention measures, regulatory requirements or other operational reasons.

Only the payment options actually displayed and available at checkout should be considered available for the particular order.

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