International Shipping Policy

🌎 International Shipping Policy – Riders India

Last Updated: September 1, 2026

At Riders India, we aim to provide safe, reliable and trackable international shipping to customers in eligible countries. We carefully process and pack orders before dispatch and provide reasonable customer support throughout the shipping process.

International shipments are handled through third-party courier, logistics and airline partners. Some parts of international delivery are outside our direct control.

1. 🌍 International Shipping Availability

We offer international shipping to selected countries and serviceable locations.

Shipping availability may depend on:

Destination country
Postal/ZIP code
Courier serviceability
Product type
Product size and weight
Airline restrictions
Customs regulations
Import restrictions
Local delivery conditions

If a destination is not serviceable, we may contact the customer to discuss an alternative shipping option where reasonably possible.

2. 📦 Order Processing & Dispatch

We will try to process and dispatch international orders as soon as reasonably possible after successful payment and order verification.

Orders are normally processed within 1–2 business days, but processing may take longer during:

High-order periods
Holidays and festivals
Heavy order volume
Staff or operational issues
Product availability issues
Courier disruptions
Unexpected logistical circumstances

Orders placed after the applicable courier cut-off time may be processed on the next available business day.

Dispatch time and delivery time are different.

Dispatch means the parcel has been handed over to the courier. It does not guarantee delivery on a particular date.

3. 🚚 International Delivery Time

International delivery times are estimated and not guaranteed unless a specific delivery commitment has been expressly confirmed.

Delivery may be affected by:

Customs clearance
Import inspections
Airline schedules
Courier delays
Weather
Local holidays
Remote-area delivery
Government restrictions
Customs documentation
Natural events
International logistics disruptions

We will provide tracking information where available.

4. 📦 Standard & Express Shipping

Where available, customers may be offered different international shipping services.

Standard shipping is generally the economical option and may take longer.

Express shipping may be available for selected destinations and products and may involve additional charges.

Customers who require a product urgently should contact us before placing the order to confirm the available shipping service and estimated delivery time.

Even Express Delivery may be affected by customs, airline or other circumstances outside our control.

5. 🏠 Correct Delivery Address

Customers are responsible for providing a complete and accurate international delivery address.

Please carefully check:

Full name
House/Flat/Building number
Street
Area/Locality
City
State/Province
Postal/ZIP code
Country
Landmark, where useful
Primary mobile number
Alternate mobile number, where available
Email address

Customers should ensure that the provided contact details remain active during the delivery period.

An incorrect or incomplete address may result in delivery delays, additional charges or return of the shipment.

6. 📞 Customer Responsibility After Dispatch

After dispatch, customers should regularly monitor their tracking information and cooperate with the courier or local delivery authority when required.

Customers may need to:

Answer courier calls
Provide delivery directions
Confirm address information
Complete local delivery requirements
Provide customs information where required
Pay applicable duties or taxes
Collect the shipment if local collection is required
Respond to delivery attempts
Contact the local courier when tracking requires customer action

Riders India will provide reasonable assistance where possible, but we cannot manually track and follow up on every international shipment throughout its entire journey.

7. 🏠 Door Delivery

We will generally request door delivery to the customer's provided address where the courier offers this service.

However, actual delivery may depend on the destination country's courier network and local conditions.

The courier may sometimes require the customer to:

Collect the parcel from a local courier office
Visit a designated collection point
Provide additional information
Complete local customs or delivery formalities

Customers are requested to cooperate with the local courier where necessary.

8. 🛃 Customs, Duties & Import Taxes

International shipments may be subject to:

Customs duty
Import tax
VAT/GST or similar local taxes
Customs clearance charges
Brokerage fees
Handling charges
Storage charges
Other destination-country charges

Unless specifically stated otherwise at checkout, these charges are generally the customer's responsibility.

Customers should check the latest import rules and applicable taxes in their country before placing an order.

9. 💰 Shipping Charges, Taxes & Customs Rules May Change

International courier charges, fuel surcharges, customs duties, import taxes, VAT/GST, clearance fees and other applicable charges may vary from time to time.

Rates may change because of:

Courier pricing
Airline charges
Fuel surcharges
Currency fluctuations
Government regulations
Customs regulations
Destination-country tax rules
Changes in import/export requirements
Operational conditions

The shipping charge displayed at the time of ordering is based on the applicable shipping rate available at that time.

Government taxes, customs duties and destination charges are determined by the relevant authorities or service providers and may change without prior notice.

Riders India does not control changes made by courier companies, airlines, customs authorities or governments.

10. 🚫 Restricted & Prohibited Items

Certain products may not be permitted for international transportation, particularly by air.

Depending on the destination and shipping method, restrictions may apply to:

Liquids
Flammable materials
Hazardous substances
Certain batteries
Restricted goods
Prohibited items
Other products restricted by airlines or courier companies

If an ordered product cannot legally or operationally be shipped to the destination, we may contact the customer regarding an alternative product, shipping method or an eligible refund.

11. ✈️ Air Shipping Restrictions

Many international shipments are transported by air.

Airlines and courier companies may refuse products that do not meet applicable air-transport requirements.

Riders India may therefore:

Change the courier
Change the shipping method
Hold the shipment temporarily
Request additional information
Offer an alternative product
Cancel the shipment and process an eligible refund where applicable

12. 🔄 International Returns & Exchanges

⚠️ International Orders Are Generally Non-Returnable

Due to the high cost and complexity of international return shipping, customs procedures and cross-border logistics, international orders are generally not eligible for return or exchange for:

Change of mind
Incorrect size selection
Incorrect product selection
Compatibility issues
Personal preference
Change of requirement

Customers are strongly advised to check the product details and contact us for assistance before placing an order.

Nothing in this policy is intended to remove any mandatory consumer rights or remedies applicable under law.

13. 📏 Helmet & Jacket Size Responsibility

For helmets, jackets and other size-dependent products, customers should carefully check the applicable size chart before ordering.

Our team may provide size guidance when requested before dispatch.

However, the customer remains responsible for selecting the appropriate size.

International size-related returns or exchanges are generally not accepted because of the significant cost of international shipping.

14. 🪖 Product Compatibility

For products where compatibility is important, customers should contact us before placing the order.

Where reasonably possible, our team may assist with compatibility or suitability.

Customers should provide accurate information about their vehicle, product model or intended use when requesting guidance.

Final product selection remains the customer's responsibility unless we have specifically confirmed compatibility in writing.

15. 📹 Unboxing Video – Strongly Recommended

For all international orders, customers are strongly advised to record a continuous unboxing video before opening the package.

The video should clearly show:

All sides of the outer package
Shipping label
Condition of the package
Seals and protective packaging
The product while being removed
The complete product after opening

Please keep the original packaging until the product has been fully checked.

Unboxing evidence may be required when investigating a damaged, incorrect or defective product claim.

16. 📦 Damaged, Defective or Incorrect Product

If you receive a product that appears to be:

Damaged in transit
Defective
Incorrect
Significantly different from the product ordered

please contact us as soon as possible after delivery.

Provide photographs, unboxing video and order/tracking details where available.

We will review the matter and, where appropriate, work with the customer and courier/manufacturer to determine the available remedy.

Any replacement, refund or other remedy will be subject to the circumstances, applicable law and our applicable Return/Replacement Policy.

17. 📦 Manufacturer-Sealed Products

Some products are supplied in manufacturer-sealed packaging.

We may not open sealed manufacturer packaging before dispatch because we aim to provide customers with a new, sealed product.

Therefore, certain internal product conditions may not be identifiable before dispatch.

Where a genuine manufacturing defect or other covered issue is reported, we will assist the customer according to the applicable product/manufacturer terms and applicable law.

18. 🔄 Undelivered / Returned-to-Origin Shipments

An international shipment may be returned to origin because of:

Incorrect or incomplete address
Incorrect postal/ZIP code
Customer unavailable
Customer refusing delivery
Failure to collect the shipment
Failure to respond to courier requests
Customs clearance failure
Customer refusing to pay applicable duties/taxes
Import restrictions
Destination-country restrictions
Courier limitations
Failure to provide required information

If a shipment is returned to Riders India, we will review the circumstances before processing any eligible refund.

International shipping, return-to-origin (RTO), customs, handling and other logistics charges already incurred may be deducted from any refundable amount where permitted by applicable law.

19. 💳 Shipping Charges After Dispatch

Once an international shipment has been dispatched, the shipping service has been purchased and the parcel has entered the courier network.

Therefore, international shipping charges are generally non-refundable, including where the shipment is subsequently returned or undelivered because of customer-related reasons, customs issues, refusal, incorrect address or other circumstances outside our reasonable control.

Where applicable law requires a different remedy, the applicable legal rights will apply.

20. 🛡️ Shipping Insurance

For high-value international shipments, shipping insurance may be recommended or arranged where available.

Insurance coverage, claim limits and procedures depend on the insurer or courier.

Customers may be required to provide:

Unboxing video
Photographs
Packaging details
Shipping label
Proof of damage
Other documents required for the claim

Insurance does not automatically guarantee a refund or replacement.

21. 📦 Courier Changes

We may use the most suitable available courier or logistics partner depending on:

Destination
Product
Shipment weight
Shipping restrictions
Courier availability
Serviceability
Operational conditions

Where necessary, we may change the courier to another available service.

Our objective is to complete delivery safely and efficiently.

22. ❤️ Our Commitment

We understand that international customers place additional trust in us when ordering from India.

We will make reasonable efforts to:

✔ Pack products securely
✔ Dispatch orders promptly
✔ Provide tracking where available
✔ Assist with product and size guidance before dispatch
✔ Verify address information where required
✔ Assist with genuine delivery issues
✔ Communicate important order-related information
✔ Work towards a practical solution when a genuine issue occurs

However, international delivery depends on independent courier, airline, customs and destination-country systems that are outside our direct control.

We will always try to provide the best possible assistance while keeping the process fair for both the customer and the seller.

23. ⚖️ Applicable Law & Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any mandatory rights or remedies available to customers under applicable law.

Where applicable law requires a refund, replacement, cancellation or other remedy, those rights will continue to apply.

This policy describes our standard international shipping procedures and should be read together with our other website policies.

📞 International Customer Support

Riders India / Premium Bikes Zone

📧 Email: ridersindiadeals@gmail.com
📞 Mobile / WhatsApp: +91 94338 22222

For an existing order, please provide your order number and tracking number when contacting us.

✅ Before Placing an International Order

Please check:

✔ Product specifications
✔ Size chart
✔ Compatibility
✔ Complete delivery address
✔ Postal/ZIP code
✔ Local import rules
✔ Customs duties and taxes
✔ Product shipping restrictions
✔ Estimated delivery time

🌎 Our Goal

Safe Packing → Fast Processing → Reliable Dispatch → Tracking → Door Delivery Where Available → Customer Support