Delivery & Shipping Policy – Riders India

🚚 Domestic Shipping & Delivery Policy – Riders India

Last Updated: September 1, 2026

At Riders India, we aim to provide safe, reliable and timely delivery across India. We carefully process and pack orders before dispatch and provide tracking information for shipped orders.

Orders are delivered through third-party courier and logistics partners. While we work with our courier partners to provide a smooth delivery experience, certain parts of the delivery process are outside our direct control.

1. 🇮🇳 Domestic Shipping Across India

We offer delivery across India to serviceable PIN codes, subject to courier availability.

Delivery serviceability may depend on:

PIN code and location
Courier partner availability
Product category
Shipment size and weight
Remote-area conditions
Courier restrictions
Current operational conditions

If your location is not serviceable through our regular courier network, we may contact you to discuss an alternative delivery address or available shipping option.

2. 🎁 Free Standard Shipping

Riders India may offer Free Standard Shipping across India on eligible orders.

Free shipping refers to standard forward delivery through our available courier partners.

Free Standard Shipping does not automatically include:

Express delivery
Special delivery services
Additional services requested by the customer
Remote-area or special logistics charges, where applicable
Additional logistics costs caused by customer-related delivery issues

Free Shipping applies to Standard Delivery only unless Riders India specifically confirms otherwise.

3. 🚚 Standard Delivery

Standard Delivery is generally estimated at:

3–7 business days after dispatch.

Typical delivery may be:

Metro cities: approximately 2–4 business days
Other locations: approximately 3–7 business days
Remote or difficult-to-service locations: additional time may be required

These are estimated delivery timelines and not guaranteed delivery dates, unless a specific delivery commitment has been expressly confirmed.

Delivery time is calculated from dispatch, not from the date the order is placed.

4. ⚡ Express Delivery

If you require the product urgently, please contact us before placing the order or as early as possible after ordering to check Express Delivery availability for your PIN code.

Express Delivery depends on:

Courier availability
Destination
Product availability
Shipment size/weight
Courier cut-off time
Operational conditions

Express Delivery may involve additional charges.

Free Shipping applies to Standard Delivery only.

If you require a product by a specific date, we recommend checking Express Delivery availability before placing the order.

5. 📦 Order Processing & Dispatch

We will try to process and dispatch orders as quickly as possible.

Orders are normally processed after:

Successful order confirmation
Payment verification, where applicable
Product availability confirmation
Address/PIN-code verification where required

Orders are generally dispatched within 1–2 business days, subject to product availability, order volume, packing requirements, courier pickup schedules and operational conditions.

Dispatch vs Delivery

Dispatch and delivery are different stages.

Dispatch: The order has been handed over to the courier or has left our processing facility.
Delivery: The courier has delivered the shipment to the customer.

Same-day dispatch does not mean same-day delivery.

6. ⚡ Same-Day Dispatch & Courier Cut-Off

Orders placed before the applicable courier cut-off time may be considered for same-day dispatch.

Same-day dispatch depends on:

Product availability
Payment/order verification
Packing requirements
Daily order volume
Current order rush
Courier pickup schedule
Working hours
Operational conditions

Orders placed after the courier cut-off time will generally be processed for the next available working day.

7. ⏰ Rush Periods, Holidays & Staff/Operational Issues

During periods of:

High order volume
Sales and promotional events
Festivals
Public holidays
Weekends
Peak shopping periods
Unexpected staff shortages
Warehouse or operational difficulties

order processing and dispatch may take longer than our normal estimated timeframe.

Processing may also be delayed when a product requires additional verification, packing or stock confirmation.

We will make reasonable efforts to process orders as quickly as possible and communicate significant delays where reasonably possible.

8. 🔎 Pre-Dispatch Customer Assistance

Before dispatch, Riders India may contact the customer if additional information or confirmation is required.

Where reasonably possible, we may assist with:

Product suitability
Product specifications
Compatibility information
Size guidance
Manufacturer size-chart information
Colour, model or variant confirmation
Delivery address
Contact details
Other information required for correct dispatch

🪖 Size Guidance

If a customer requests assistance with helmet, jacket or other product sizing, our support team may provide guidance based on the manufacturer's size chart and information supplied by the customer.

Size guidance is provided as a support service and is not a guarantee of personal fit.

Customers are encouraged to check the manufacturer's size chart before confirming an order.

If important information is missing, dispatch may be held until the required confirmation is received.

Any delay caused by waiting for customer confirmation may affect the dispatch and delivery timeline.

9. 📦 Product Availability & Stock Verification

Riders India sells products through our website and other sales platforms.

Because inventory may be shared across multiple sales channels, there may occasionally be a delay between a product being sold and stock being updated.

Therefore, all orders are subject to final stock availability and verification.

If a product becomes unavailable after an order is placed, we will make reasonable efforts to inform the customer within 48 hours of identifying the stock issue.

Where possible, we may offer:

A similar or alternative product
Procurement from the manufacturer/supplier
Other available options

If the product is available with the manufacturer or authorised supply channel, procurement and dispatch may take approximately 7–10 working days, depending on availability and logistics.

10. 🔢 Shipment Tracking

After dispatch, customers will generally receive a tracking number or tracking link where tracking is available.

Customers are strongly encouraged to monitor their shipment until delivery.

Tracking may show:

Shipment booked
Picked up
In transit
Arrived at destination
Out for delivery
Delivery attempted
Customer unavailable
Address issue
Awaiting customer action
Available for collection
Delivered
Returned to origin

Tracking information may occasionally take time to update.

11. 📞 Customer Responsibility for Tracking

Once an order has been dispatched, customers are requested to regularly check their tracking status and take action whenever customer cooperation is required.

Customers may need to respond when tracking shows:

Out for delivery
Delivery attempted
Customer unavailable
Address issue
Awaiting customer action
Available for collection
Delivery rescheduled

Riders India processes new orders, manages inventory, packs shipments, maintains the website and assists other customers. Therefore, we cannot manually monitor every shipment continuously throughout its entire delivery journey.

We will provide reasonable assistance when a genuine delivery issue is reported, but customers should also monitor their own shipment.

12. 🏠 Correct Address & Contact Information

Customers are responsible for providing complete and accurate delivery information.

Please carefully check:

Full Name
House / Door Number
Flat / Apartment Number
Building Name
Street / Road
Area / Locality
Landmark
City / Town
State
PIN Code
Primary Mobile Number
Alternate Mobile Number
Email Address
S/O, D/O, W/O or other useful identification details, where appropriate

📌 Important

Door Number + Locality + Landmark + PIN Code + Mobile Number

Even a small error may make delivery difficult.

If an error is identified after placing the order, contact us immediately. We will try to correct it before dispatch, where operationally possible.

After dispatch, an address change may not always be possible.

13. 📱 Mobile Number & Local Delivery

Customers should provide an active mobile number that can receive calls and messages.

An alternate number is recommended where possible.

The courier may contact the customer to:

Confirm the address
Request directions
Arrange delivery
Clarify location
Inform about a delivery attempt
Resolve delivery issues

Customers are requested to respond to relevant courier communication.

14. 🔐 OTP-Based Delivery

Depending on the courier, shipment and destination, delivery may involve OTP verification, signature confirmation or other delivery verification.

Where OTP delivery is used:

OTP may be sent to the registered mobile number.
The customer may need to provide the OTP to the authorised delivery person.
The customer should keep the registered mobile phone available.

Do not share delivery OTPs with unknown persons.

15. 🚪 Door Delivery

We aim to provide door delivery to serviceable addresses.

However, actual door delivery may depend on:

Courier serviceability
Building access
Security restrictions
Local restrictions
Remote-area conditions
Customer availability
Courier operational procedures

In some situations, the courier may request the customer to collect the shipment from a nearby courier office or designated collection point.

Customers are requested to cooperate with the courier where such collection is necessary.

16. 🏢 Local Courier Follow-Up

Riders India may not have direct access to every local courier's:

Delivery person's personal mobile number
Current delivery location
Local route details
Delivery person's schedule
Local operational instructions

If such information is required, customers may need to make a local enquiry with the courier using their tracking number.

We will provide reasonable assistance where possible, but some local delivery information can only be obtained directly from the courier.

17. ⏳ Delivery Delays & Unforeseen Circumstances

Delivery timelines may be affected by:

Courier network congestion
High shipment volume
Weather
Heavy rain, floods or cyclones
Natural disasters
Traffic and transport disruptions
Government restrictions
Festivals and public holidays
Strikes or public disturbances
Nationwide or regional courier disruptions
Staff shortages
Warehouse or operational issues
Power, internet or technical outages
Manufacturer or supplier delays
Remote-area conditions
Other circumstances beyond our reasonable control

Some events may affect an entire city, state or even the country.

In such situations, dispatch and delivery timelines may be extended beyond our normal estimated timeframes.

We will make reasonable efforts to resume normal processing and shipping as soon as circumstances permit.

18. 📬 Failed Delivery Attempts

A courier may make one or more delivery attempts according to its operational procedures.

Delivery may fail because of:

Customer unavailable
Incorrect or incomplete address
Incorrect PIN code
Incorrect phone number
Phone not reachable
Customer not responding
Address not located
Customer refusing delivery
Failure to collect the shipment
Other local delivery circumstances

Customers should cooperate with the courier to complete delivery successfully.

19. 🔄 One Additional Delivery Attempt

If a shipment is not delivered due to customer-related circumstances, Riders India will try, where reasonably possible, to provide one additional delivery attempt without charging an additional forward-shipping fee.

Depending on availability, we may:

Re-dispatch through the same courier; or
Use another suitable courier partner.

The additional attempt is subject to courier serviceability and availability.

If the Second Attempt Is Also Unsuccessful

If the shipment is again not delivered and is returned to Riders India as Return to Origin (RTO), the order will be handled according to our applicable policies.

Where non-delivery is attributable to customer-related circumstances, actual forward and return/RTO shipping and logistics costs may be deducted from any eligible refundable amount, to the extent permitted by applicable law.

20. 💵 COD Availability

Cash on Delivery (COD) is available only for eligible orders and serviceable PIN codes.

COD availability may depend on:

PIN code
Courier partner
Order value
Product
Shipment size/weight
Courier restrictions
Operational conditions

COD is not guaranteed for every PIN code or order.

21. 💰 COD Charges

COD charges may apply where required.

Applicable COD charges may depend on the courier partner, PIN code, order value and shipment conditions.

Where applicable, charges will be displayed or communicated before order confirmation, wherever reasonably possible.

22. 💳 If COD Is Not Available

If the courier does not support COD for a particular PIN code or shipment, we may contact the customer and offer:

Full Prepaid Payment

The customer may pay the full order amount online.

Part Payment

Where available, the customer may pay a part amount in advance and pay the remaining eligible amount through COD at delivery.

The required advance and remaining COD amount will be communicated before proceeding.

23. ✈️ Air Transport & Restricted Items

Certain products or materials may not be permitted for transportation by air due to courier, airline, aviation, safety or regulatory requirements.

Certain:

Liquids
Flammable materials
Aerosols
Pressurised containers
Batteries
Chemicals
Hazardous materials
Other restricted or prohibited articles

may be restricted or prohibited from air transportation.

Where reasonably possible, we may use an alternative transportation method such as surface/ground transportation.

Alternative transportation may require additional delivery time.

We reserve the right to modify the shipping method where a product cannot safely or legally be transported through the originally selected method.

24. 📦 Multiple Product Orders

If multiple products are ordered together:

We will try to ship them together.
Products may be shipped separately due to stock availability, warehouse processing or logistics requirements.
Separate shipments may have separate tracking numbers.

All products in one order will normally be shipped to the single delivery address provided at checkout.

For different delivery addresses, customers should place separate orders.

25. 📦 Packaging & Shipment Protection

We take reasonable care to pack products securely before dispatch.

Packaging may include:

Protective outer packaging
Bubble wrap
Foam
Protective film
Scratch-resistant covers
Cartons
Other suitable protective materials

Packaging requirements may vary according to product size, shape, weight, fragility and value.

For high-value shipments, additional shipment protection or insurance may be recommended or arranged where appropriate.

26. 📹 Package Condition & Unboxing

Customers are strongly advised to record the condition of the parcel before opening it, particularly for fragile or high-value products.

We recommend:

Record all sides of the parcel.
Clearly show the shipping label.
Record the outer packaging condition.
Show seals and visible damage.
Record a continuous unboxing video.
Keep the original packaging until the product has been checked.

Any product-related return or replacement request will be handled under our separate Return, Replacement & Refund Policy.

27. 🧑💻 Technical & Communication Issues

Third-party systems used for courier tracking, OTP, SMS, email, payment processing and mobile communication may occasionally experience technical problems.

Customers are responsible for providing accurate contact information and ensuring that their phone/email can receive relevant communication.

We will provide reasonable assistance where possible.

28. 🤝 Courier Responsibility & Our Assistance

Riders India uses third-party courier and logistics providers.

Local courier operations such as delivery routes, delivery personnel schedules, local office procedures and delivery attempts are not directly controlled by Riders India.

We cannot guarantee the actions or schedules of third-party courier partners.

However, if a genuine delivery issue occurs, we will make reasonable efforts to assist the customer and coordinate with the courier where possible.

29. ⚖️ Applicable Consumer Rights

Nothing in this Domestic Shipping & Delivery Policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a customer with a particular right or remedy, that right will continue to apply.

This policy explains our standard shipping and delivery procedures and should be read together with our other website policies.

❤️ Our Promise to Our Customers

At Riders India, customer satisfaction is important to us.

We understand that customers place orders because they are looking forward to receiving their products. We will make every reasonable effort to process, dispatch and deliver your order as smoothly and quickly as possible.

If an unexpected shipping or delivery issue occurs, we will try to find a practical solution and provide reasonable support.

At the same time, some situations—such as courier delays, weather conditions, nationwide disruptions, remote-area limitations or other circumstances outside our control—may affect delivery times.

We kindly request your patience and cooperation in such situations.

We will do our best to support you and work towards a satisfactory solution.

Our goal is not simply to dispatch an order, but to provide a safe, reliable and positive buying experience from order confirmation until delivery.

Your trust matters to us. ❤️

📌 Before You Place Your Order

Please carefully check:

✔ Full Name
✔ Door / House / Flat Number
✔ Building / Apartment Name
✔ Street / Road
✔ Area / Locality
✔ Landmark
✔ City
✔ State
✔ PIN Code
✔ Primary Mobile Number
✔ Alternate Mobile Number
✔ Email Address
✔ S/O / D/O / W/O details where useful

🚚 After Dispatch

✔ Track your shipment
✔ Keep your phone available
✔ Respond to courier calls
✔ Cooperate with delivery attempts
✔ Complete OTP verification where applicable
✔ Follow up with the local courier if customer action is required
✔ Record package condition before opening
✔ Keep original packaging until the product is checked

📞 Contact Riders India

Riders India

📧 Email: ridersindiadeals@gmail.com
📞 Cell / WhatsApp: 94322 88888

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26-17-15/2, RK Hospital Junction
Gajuwaka, Visakhapatnam
Andhra Pradesh – 530026
India