Return, Replacement & Refund Policy

🔄 Return, Replacement & Refund Policy – Riders India

Last Updated: September 1, 2026

At Riders India, we want every customer to receive the correct product in good condition. We carefully process and pack orders before dispatch.

This policy explains our conditions for returns, replacements, exchanges and refunds for domestic orders within India.

Please read this policy carefully before placing an order.

1. 📅 3-Day Return Window

Our standard return/exchange request period is 3 days from the date of delivery.

Customers must contact us within 3 days of delivery if they wish to request an eligible return, replacement or exchange.

Requests made after the applicable return period may not be accepted, except where a different remedy is required under applicable law.

Important

The return period is calculated from the date the shipment is shown as delivered, based on available courier records.

2. ❤️ Easy Return Support

We use the term “Easy Return” to mean that our support team will assist customers with the return or exchange process.

Easy Return does not mean free return shipping.

Unless specifically confirmed by Riders India or required by applicable law, the customer may be responsible for applicable return shipping, exchange shipping or other logistics costs.

Our team will explain the applicable procedure after reviewing the return request.

3. ✅ General Return Eligibility

To be eligible for a return or exchange, the product should generally:

Be unused
Be in its original condition
Not show signs of use, installation or damage caused after delivery
Include original packaging
Include all accessories, tags, manuals and other supplied items
Be accompanied by the order/invoice details or other proof of purchase

Products returned without required accessories, packaging or components may be subject to rejection or an appropriate adjustment, where permitted by applicable law.

4. 📦 Original Packaging

Customers should retain the original product packaging until they have completely checked the product.

For an eligible return or exchange, the product should generally be returned with:

Original box/packaging
Manufacturer labels
Tags
Accessories
Manuals
Visors or supplied components
Other items included with the original product

Do not write, paste stickers or apply shipping labels directly to the manufacturer's retail box where avoidable.

Please use suitable outer packaging to protect the original product packaging during return shipment.

5. 📹 Unboxing Video – Strongly Recommended

Customers are strongly advised to record a continuous unboxing video before opening the shipment.

The video should:

Begin before opening the parcel.
Show all sides of the outer package.
Clearly show the shipping label.
Show seals and visible package condition.
Show the opening of the parcel.
Show the product and accessories.
Clearly capture any visible damage or missing item.

For damage, wrong-product or missing-item claims, photographs and an unboxing video may help us investigate the matter with the courier or relevant supplier.

Failure to have an unboxing video does not automatically eliminate a customer's rights where applicable law provides otherwise; however, the absence of evidence may make it more difficult to determine when or how damage occurred.

6. 🛡️ Damaged Product Received

If a product appears damaged when received, please contact us as soon as reasonably possible and preferably within 3 days of delivery.

Please provide:

Order number
Photographs
Product photographs
Packaging photographs
Unboxing video, if available
Description of the issue

We will review the matter and may coordinate with the courier, manufacturer or other relevant party.

Depending on the circumstances and availability, we may offer:

Replacement
Exchange
Repair, where appropriate
Refund
Another appropriate remedy

The applicable remedy will depend on the nature of the issue, product availability and applicable law.

7. 🔍 Product Damage Identified Before Dispatch

Before dispatch, we make reasonable efforts to inspect products for visible scratches, damage or other issues.

If we identify visible damage during packing or inspection, we will not knowingly dispatch the affected product.

If another suitable piece is available, we may replace it before dispatch.

If no other piece of the same product is available, we will contact the customer and offer:

Option A – Similar Product

The customer may select a similar or alternative product, subject to availability.

Any applicable price difference will be communicated before the change is confirmed.

Option B – Refund

The customer may request a refund for the affected product/order, as applicable.

8. 📦 Factory-Sealed Products

Certain products may be supplied in original manufacturer-sealed packaging.

Examples may include:

Visors
Transparent/glass components
Factory-sealed accessories
Certain electrical/electronic products
Other sealed manufacturer products

We may not open these packages before dispatch because we aim to provide a new, original and factory-sealed product.

We therefore may not be aware of a defect, scratch or manufacturing issue that is not externally visible without breaking the manufacturer's seal.

We will make reasonable efforts to check the external condition without opening the factory seal.

Genuine manufacturing defects or transit-related damage reported after opening will be reviewed according to this policy and applicable law.

9. 🪖 Helmet Size Returns / Exchanges

Customers are responsible for selecting the correct helmet size before placing an order.

Please carefully check:

Manufacturer size chart
Head measurement
Product-specific sizing information
Customer reviews or sizing guidance, where available

We recommend measuring your head correctly before ordering.

⚠️ We Do Not Open Helmets for Size Testing

We do not generally open, use or test helmets for customers before dispatch for the purpose of checking fit.

Where possible, our support team can help customers understand the manufacturer's sizing information and select an appropriate size.

However, the final size selection remains the customer's responsibility.

10. 🧥 Jacket & Clothing Size Returns / Exchanges

For jackets and other size-based apparel, customers should carefully check the manufacturer's size chart before ordering.

If the customer selects an incorrect size and requests an exchange, the exchange may be accepted only if:

The product is eligible for exchange
The product is unused
The product remains in original condition
Tags and packaging are intact
The requested replacement size is available

Shipping Charges for Size Exchange

For a customer-requested size exchange, the customer may be required to bear the full applicable shipping/logistics cost for the exchange, unless otherwise confirmed by Riders India or required by applicable law.

11. 📏 Size Assistance

Our support team may assist customers with size selection before ordering.

However:

Size assistance is a support service and is not a guarantee of perfect personal fit.

Helmet shape, head shape, body measurements, personal preference and manufacturer sizing can affect fit.

Customers remain responsible for checking the relevant manufacturer's size chart before placing the order.

12. 🔄 Size Exchange Procedure

If an eligible size exchange is requested within the applicable return period:

Contact Riders India.
Provide the order number.
Explain the required size change.
We will check whether the replacement size is available.
We will communicate applicable shipping/logistics charges.
The customer returns the original product according to our instructions.
The replacement will be processed after the returned product is received and checked.

The replacement product must be available at the time the exchange is processed.

13. 🚚 Return Pickup Availability

Where available, Riders India may arrange a return pickup through an applicable courier partner.

However, return pickup is not guaranteed for every PIN code, product or shipment.

Courier pickup availability depends on:

PIN code
Courier serviceability
Product size/weight
Product category
Courier restrictions
Local operational conditions

14. 📦 If Return Pickup Is Not Available

If the courier does not provide return pickup service at the customer's location, the customer may be required to send the eligible return using a suitable courier service.

The customer should:

Use a trackable shipping service
Pack the product securely
Retain the tracking receipt
Share the tracking details with Riders India

Return Shipping Cost

Where the return is due to customer preference, size selection or change of mind, the applicable return shipping cost may be borne by the customer.

If the customer uses their own courier because our courier cannot provide pickup, the customer-paid return shipping amount may not be deducted from the product refund, where Riders India has confirmed that arrangement in advance.

Any applicable shipping responsibility will be communicated during the return approval process.

15. 💰 Shipping Charges & Refunds

Shipping charges are separate from the product price.

Where an order was provided with Free Standard Shipping, the actual shipping/logistics cost incurred by Riders India may be deducted from an eligible refund in situations such as:

Customer-requested return
Customer-requested cancellation after dispatch
Customer-selected wrong size
Change of mind
Customer-related RTO
Incorrect address
Customer refusal of delivery
Failure to accept/collect the shipment

Such deductions will be subject to applicable law and the circumstances of the order.

Important

Free shipping is a promotional shipping benefit and does not necessarily mean that the actual shipping cost incurred by Riders India is refundable.

16. 🔄 Customer-Requested Return

Returns due to reasons such as:

Change of mind
Wrong size selected
Ordered the wrong product
No longer required
Personal preference

may be accepted only if the product is eligible under this policy.

The customer may be responsible for applicable return shipping and exchange logistics charges.

For products where a return/exchange is not appropriate due to hygiene, safety, product condition, manufacturer restrictions or other legitimate reasons, the applicable non-returnable conditions will apply.

17. ❌ Wrong Product Received

If you receive a product that is different from the product ordered, please contact us as soon as reasonably possible and preferably within 3 days of delivery.

Please provide:

Order number
Product photographs
Shipping label
Unboxing video, if available

After verification, we may arrange an appropriate replacement, exchange or refund, as applicable.

18. 📦 Missing Items / Accessories

If an expected accessory, component or item appears to be missing, contact us as soon as reasonably possible.

Please provide:

Order number
Photographs
Packaging photographs
Unboxing video, if available
Details of the missing item

We will investigate the issue and, where appropriate, arrange the missing component, replacement or other applicable remedy.

19. 🚫 Products That May Not Be Eligible for Return

Certain products may be excluded from return or exchange because of their nature, hygiene requirements, safety considerations, manufacturer restrictions or applicable law.

Examples may include:

Products that have been used
Products damaged after delivery due to customer handling
Products with removed or damaged tags
Products with missing accessories
Products altered, installed or modified by the customer
Products returned without required packaging
Products specifically identified as non-returnable on the product page
Certain sealed or hygiene-sensitive products where opening makes them unsuitable for resale, subject to applicable law

Any product-specific return restriction should be displayed or communicated where applicable.

20. 🏷️ Sale & Discounted Products

Sale, promotional or discounted products may have specific return or exchange conditions.

The applicable conditions may be displayed on the product page, offer terms or checkout.

However, mandatory consumer rights under applicable law will not be excluded merely because a product was sold at a discount.

21. 🛡️ Return / Replacement Insurance

For high-value or fragile returns and replacements, Riders India may recommend or require appropriate shipping insurance or shipment protection, depending on the circumstances.

Where a customer is required to arrange their own return shipment, we strongly recommend using:

A trackable courier service
Secure packaging
Appropriate shipment protection/insurance for valuable products

Customers should retain proof of shipment until the return has been received and processed.

22. 📦 Return Inspection

Once a returned product reaches us, it may be inspected before a return, exchange or refund is approved.

We may check:

Product condition
Signs of use
Scratches or damage
Accessories
Tags
Packaging
Serial numbers, where applicable
Product completeness

The return outcome will depend on the inspection, the reason for return and applicable law.

23. 💳 Refund Process

Once an eligible return is received and approved:

The refund will be initiated through the applicable payment method.
Refund processing may take approximately 5–7 business days after approval, depending on the payment provider, bank or financial institution.
The actual time for the amount to appear in the customer's account may vary.

For COD orders, refund processing may require the customer to provide appropriate bank/payment details where necessary.

24. 💵 Refund Amount

The refundable amount depends on the reason for the return and applicable circumstances.

For customer-requested returns, size exchanges, change-of-mind returns or customer-related RTO situations, applicable shipping/logistics costs may be deducted where permitted by applicable law.

For issues attributable to Riders India, such as an incorrect product being supplied, the applicable remedy will be determined after verification and in accordance with applicable law.

25. 🔄 Exchange vs Refund

Where a customer requests an exchange:

Replacement availability must be confirmed.
The returned product must satisfy the applicable return conditions.
Applicable exchange shipping/logistics charges may apply.

If the requested replacement is unavailable, we may offer:

A similar product
An alternative product
Refund, as applicable

Any price difference will be communicated before processing an alternative product.

26. 🚚 RTO & Refund

If an order is returned to us because it could not be delivered, it may be treated as an RTO (Return to Origin).

Customer-related reasons may include:

Incorrect address
Incorrect PIN code
Incorrect phone number
Customer unavailable
Customer refusing delivery
Failure to respond to courier calls
Failure to collect the shipment
Repeated failed delivery attempts

For customer-related RTO situations, actual shipping, RTO and applicable logistics costs may be deducted from an eligible refund, where permitted by applicable law.

If the RTO results from our error, the applicable customer remedy will be provided in accordance with applicable law.

27. ❌ Cancellation After Dispatch

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been packed or dispatched, cancellation may not always be possible.

If a customer refuses or does not accept a dispatched shipment, it may return to us as RTO.

Applicable shipping/RTO/logistics costs may be deducted from any eligible refund where permitted by applicable law.

28. 📮 Do Not Send Returns Without Approval

Please do not send a product back without first contacting Riders India and receiving return instructions.

Unauthorised returns may cause delays in processing.

We will provide the appropriate return address and instructions after reviewing the request.

29. 📧 How to Request a Return or Replacement

To request a return, replacement or exchange, contact:

📧 ridersindiadeals@gmail.com

Please provide:

Order number
Customer name
Registered mobile number
Product name
Reason for return/replacement
Photographs where applicable
Unboxing video where applicable

Our team will review the request and communicate the next steps.

30. ⏱️ Return Request Review

Submitting a return request does not automatically mean that the return has been approved.

We may review:

Order details
Delivery date
Product condition
Reason for return
Photographs/videos
Product category
Courier information
Availability of replacement stock
Applicable return conditions

We will communicate the applicable return or replacement procedure after review.

31. ⚠️ Customer Responsibility

Customers are responsible for:

Selecting the correct size
Providing the correct delivery address
Providing an active phone number
Checking the product after delivery
Following the applicable return period
Keeping original packaging
Following return instructions
Packing returned products safely
Providing accurate information during the return process

For courier-related issues, customers may also need to cooperate with the courier and provide required information.

32. ❤️ Genuine Issues

We understand that genuine issues can occur during shipping, manufacturing or order processing.

If you believe you have received a damaged, defective, incorrect or incomplete product, please contact us promptly.

We will review the matter fairly and make reasonable efforts to provide an appropriate solution in accordance with this policy and applicable law.

33. ⚖️ Applicable Consumer Rights

Nothing in this Return, Replacement & Refund Policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a customer with a right to cancellation, refund, replacement, repair or another remedy, those rights will continue to apply.

This policy describes our standard return and refund procedures and should be read together with applicable laws and our other website policies.

📞 Contact Riders India

Riders India

📧 Email: ridersindiadeals@gmail.com
📞 Cell / WhatsApp: 94322 88888

Premium Bikes Zone
26-17-15/2, RK Hospital Junction
RK Hospital Junction, Gajuwaka
Visakhapatnam, Andhra Pradesh – 530026
India

📌 Quick Return Checklist

Before requesting a return, please check:

✔ Is it within 3 days of delivery?
✔ Is the product unused?
✔ Is the product in original condition?
✔ Are all accessories included?
✔ Are tags and packaging intact?
✔ Do you have your order number/invoice?
✔ Do you have photographs/videos if there is damage?
✔ Have you contacted us before sending the product back?

🛡️ For Your Protection

Record the package from all sides → Show the shipping label → Record continuous unboxing → Check the product → Keep the original packaging → Contact us promptly if there is an issue.