Cancellation Policy – Riders India

Effective Date: September 2, 2026

At Riders India, we understand that plans can change. We will try our best to accommodate cancellation requests, depending on the status of your order.

1. Order Cancellation Before Dispatch

Customers may request cancellation before the order has been dispatched.

If the cancellation request is received and accepted before dispatch, we will process the eligible refund to the original payment method.

Please contact us as soon as possible after placing the order if you wish to cancel.

2. Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

In such cases, the customer may need to receive the shipment and follow the applicable Return, Replacement & Refund Policy, where a return or refund is legally or otherwise permitted.

Shipping and courier charges already incurred may be non-refundable where permitted by applicable law and the circumstances of the cancellation.

3. Cancellation Due to Customer Request

Cancellation requests may be subject to the status of the order.

If the product has already been packed, processed, shipped, or otherwise committed for dispatch, we may not be able to cancel the order immediately.

We will always try to assist the customer and provide the most suitable available option.

4. Prepaid Orders

For eligible prepaid order cancellations, the refund will normally be initiated to the original payment method.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

5. COD Orders

For Cash on Delivery (COD) orders, cancellation before dispatch can generally be requested without a payment refund because no advance payment has been collected, subject to order status and applicable COD/order processing arrangements.

Repeated cancellations or refusal of shipments may affect the availability of COD for future orders.

6. International Orders

For international orders, cancellation should be requested before dispatch.

Once an international order has been dispatched, cancellation may not be possible because the shipment may already have entered the international courier process.

Any refund for an eligible cancellation will be handled after considering shipping, courier, payment-processing, customs-related, or other charges already incurred, where legally permissible.

7. Product Unavailability

Although we make reasonable efforts to maintain accurate inventory, products may occasionally become unavailable because we sell through multiple platforms and channels.

If an ordered product becomes unavailable, we will contact the customer and may offer:

• A similar or alternative product

• A waiting period of approximately 7–10 days if stock is expected from the manufacturer

• Cancellation and an eligible refund

The customer may choose the option that best suits them.

8. Cancellation by Riders India

We reserve the right to cancel an order in circumstances such as:

• Product being unavailable or discontinued

• Incorrect or incomplete pricing/inventory information

• Suspected fraudulent or unauthorized transactions

• Incorrect or incomplete delivery information that cannot reasonably be resolved

• Courier or destination restrictions

• Products being unavailable for shipment to the selected destination

• Circumstances beyond our reasonable control

If we cancel a prepaid order, we will arrange an eligible refund of the amount received, subject to applicable law and the circumstances of the order.

9. Order Processing & Cancellation

Orders may begin processing shortly after payment or order confirmation. Therefore, cancellation requests should be made as early as possible.

Placing a cancellation request does not automatically guarantee cancellation. We will confirm whether the order can be cancelled based on its current processing and dispatch status.

10. How to Request Cancellation

To request cancellation, please contact us with:

• Order number

• Customer name

• Registered mobile number/email

• Reason for cancellation

Customer Support

Riders India
📞 WhatsApp / Mobile: +91 94338 22222
📧 Email: ridersindiadeals@gmail.com

We recommend contacting us as soon as possible so that we have the best chance of stopping the order before dispatch.

11. Important Note

Cancellation, refund, return, replacement and shipping charges are subject to the applicable policy and applicable law.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.

We will always make reasonable efforts to provide a fair and satisfactory resolution to our customers.