Warranty Policy – Riders India

Effective Date: September 2, 2026

1. Manufacturer Warranty

Products sold by Riders India may be covered by the respective manufacturer's warranty, depending on the brand, product and applicable warranty terms.

Warranty claims are handled directly by the respective manufacturer and not by Riders India.

2. How to Claim Warranty

If you believe your product has a manufacturing defect or another issue covered under warranty, please contact the manufacturer directly using the contact details, customer-care number, warranty portal or official email address provided by the manufacturer.

Customers should follow the manufacturer's warranty claim procedure.

The manufacturer will determine whether the issue is covered under its warranty terms.

3. Manufacturer Contact Details

Manufacturer contact details may be available through:

• Warranty card supplied with the product

• Product packaging

• Manufacturer's official website

• Manufacturer's official customer-care number

• Manufacturer's official email address

• Manufacturer's authorized service centre

Customers are advised to use only official manufacturer contact details when submitting a warranty claim.

4. Warranty Approval

Riders India does not determine whether a product qualifies for manufacturer warranty.

The manufacturer or its authorized service centre will inspect and assess the product and decide whether the warranty is applicable.

If the manufacturer approves the claim, the manufacturer will provide the applicable warranty solution, such as repair, replacement, component replacement or another remedy according to its warranty terms.

5. What May Not Be Covered

Manufacturer warranty generally does not cover, unless specifically stated by the manufacturer:

• Normal wear and tear

• Accidental damage

• Crash or impact damage

• Scratches or cosmetic damage caused after delivery

• Misuse or improper handling

• Unauthorized modifications or repairs

• Damage caused by incorrect installation

• Damage caused by unsuitable cleaning chemicals

• Damage caused by failure to follow manufacturer's instructions

The final decision regarding warranty coverage rests with the manufacturer.

6. Helmet Safety

Motorcycle helmets are safety equipment.

If a helmet has been involved in a crash or significant impact, it may have internal damage that cannot be seen externally. Customers should follow the manufacturer's safety and replacement recommendations.

7. Proof of Purchase

The manufacturer may request proof of purchase, invoice, warranty card, product photographs, serial number or other information while processing a warranty claim.

Customers should retain their Riders India invoice and product documentation.

8. Riders India's Role

Riders India is the seller of the product. Warranty service, warranty inspection and warranty approval are handled by the respective manufacturer or its authorized service centre.

Customers should therefore contact the manufacturer directly for warranty-related assistance.

Where reasonably possible, Riders India may provide the customer's purchase/invoice information or general assistance if required, but this does not make Riders India responsible for the manufacturer's warranty decision or service.

9. International Customers

International customers should contact the manufacturer through its official international customer-care or warranty channels, where available.

Warranty availability, service locations and applicable terms may vary by country.

Customers should check with the manufacturer before shipping a product to any service centre.

10. Return & Refund vs Warranty

A manufacturer's warranty is different from our Return, Replacement & Refund Policy.

Warranty does not automatically provide a refund for:

• Change of mind

• Wrong size selection

• Personal preference

• Incorrect product selection

• Compatibility issues

• Change in requirement

These matters are governed by the applicable Riders India return/refund terms and applicable law.

11. Important

Riders India does not guarantee that every product issue will qualify for warranty.

Warranty applicability, inspection, repair, replacement and other warranty decisions are made by the respective manufacturer or its authorized service centre according to the manufacturer's warranty terms.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.

Riders India Customer Support

📞 WhatsApp / Mobile: +91 94338 22222
📧 Email: ridersindiadeals@gmail.com

For warranty claims, customers should contact the respective manufacturer directly using its official contact details.