Privacy Policy

🔐 Privacy Policy – PREMIUM BIKES ZONE / RIDERS INDIA

Last Updated: September 1, 2026

This Privacy Policy explains how PREMIUM BIKES ZONE, operating the Riders India website (“we”, “our”, “us”), collects, uses, stores, shares and protects personal information when you visit or use our website and services.

Website: Riders India

By using our website, you acknowledge this Privacy Policy and our applicable website terms and policies.

1. Information We Collect

We may collect information that you provide when you:

Create an account
Place an order
Contact customer support
Request product or size guidance
Request delivery assistance
Subscribe to communications
Submit a return, replacement or refund request

Information may include:

Full name
Mobile number
Alternate mobile number
Email address
Billing and shipping address
Door/house/flat number
Area/locality
Landmark
City, state and PIN code
S/O, D/O, W/O or other address-identification details where provided
Order and transaction information
Product preferences and enquiries
Customer-support communications

We may also automatically collect certain technical information, such as device type, browser, IP address, cookies and website usage information.

2. Payment Information

Payments may be processed through third-party payment gateways and financial service providers.

Depending on the payment method used, payment providers may process payment information such as card, bank or other transaction details.

Riders India does not ask customers to provide payment OTPs, UPI PINs, ATM PINs, CVVs, banking passwords or bank-login credentials through phone calls, WhatsApp, SMS or email.

Customers should provide confidential payment credentials only through the authorised payment system when completing a transaction.

3. How We Use Your Information

We may use personal information to:

Process and confirm orders
Arrange shipping and delivery
Verify addresses and PIN codes
Provide product suitability or size guidance
Provide customer support
Communicate regarding orders and dispatch
Process returns, replacements and refunds
Resolve customer complaints and disputes
Prevent fraud and misuse
Maintain website security
Improve products, services and website experience
Conduct analytics and business operations
Send promotional communications where permitted
Comply with applicable legal and regulatory requirements

4. Order & Delivery Information

To deliver your order, we may provide necessary information to courier, logistics and delivery partners.

This may include:

Customer name
Mobile number
Shipping address
PIN code
Landmark
Order details
Other information reasonably required for delivery

Customers are responsible for providing accurate delivery information.

5. Sharing of Personal Information

We may share information with trusted third parties where reasonably necessary to operate our business and provide services.

These may include:

Shopify and website service providers
Payment gateways
Banks and financial service providers
Courier and logistics companies
Manufacturers, suppliers or vendors where required for order fulfilment
SMS, email and WhatsApp communication providers
Analytics and technology service providers
Fraud-prevention and security providers

We may also disclose information where required or permitted by applicable law, including to government authorities, regulators, law-enforcement agencies or courts.

We do not sell customer personal information simply for the purpose of selling personal data to unrelated third parties.

6. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning
Remember preferences
Improve website performance
Understand website usage
Provide analytics
Support marketing and advertising activities where applicable

You may manage cookies through your browser or device settings. Disabling certain cookies may affect some website functions.

7. Customer Communications

We may contact customers using the contact information provided during an order or enquiry for genuine service-related purposes, including:

Product suitability
Product compatibility
Size guidance
Address confirmation
PIN code or landmark confirmation
Product availability
Order clarification
Dispatch information
Delivery-related assistance
Return/replacement/refund matters

Where permitted, we may also send promotional communications. Customers may opt out of marketing communications where an opt-out facility is provided.

🔐 8. Customer Safety & Fraud Prevention

Riders India may contact customers through our official business mobile/WhatsApp number or official email address for genuine order-related assistance.

📞 Official Contact Details

Mobile / WhatsApp: 94338 22222
Email: ridersindiadeals@gmail.com

🚫 We Will Never Ask For:

Payment OTP
UPI PIN
ATM/Card PIN
CVV
Banking password
Bank login credentials
Remote access to your phone or computer
Installation of unknown applications

Our staff will only request information reasonably required for product, order, address, dispatch or delivery-related assistance.

⚠️ Verify Suspicious Calls

If someone claims to represent Riders India and asks for banking or payment information, do not share the information and do not make a payment based on the request.

Even if the caller knows your name, order number, mobile number or product details, independently verify the person.

For verification, call our official number directly:

📞 94338 22222

Do not use a phone number provided by a suspicious caller to verify their identity.

You may also contact:

📧 ridersindiadeals@gmail.com

👤 Customer Responsibility

Customers are responsible for keeping their OTPs, UPI PINs, CVVs, passwords and banking credentials confidential.

If a customer voluntarily shares confidential information with an unauthorised person or follows a fraudulent payment request, Riders India cannot control the actions of that third party.

If you report a suspected impersonation or fraud attempt to us, we will provide reasonable assistance where possible.

When in doubt: STOP → VERIFY → THEN PROCEED.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for maintaining the security of their account credentials and devices.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Order fulfilment
Customer support
Accounting and business records
Tax and legal compliance
Returns, refunds and disputes
Fraud prevention
Security and legitimate business purposes

Certain information may need to be retained for longer periods where required by law.

Where appropriate, information that no longer needs to identify an individual may be anonymised or securely deleted.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion where legally permitted
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a privacy-related complaint

To make a privacy request, contact us using the details provided below.

Certain requests may be subject to verification and applicable legal requirements.

12. Withdrawal of Consent

Where processing is based on consent, you may request withdrawal of that consent by contacting us.

Please note that withdrawal of consent may affect our ability to provide certain services where the information is necessary to fulfil an order, provide delivery, process a payment, prevent fraud or comply with legal obligations.

13. Third-Party Websites & Services

Our website may contain links, applications or services provided by third parties.

Third-party services may have their own privacy policies and terms.

We are not responsible for the privacy practices of independent third-party websites or services.

Customers should review the relevant third-party privacy policy before providing information directly to them.

14. International Service Providers & Data Processing

Certain technology, payment, website, analytics, communication or logistics service providers used by us may process information in locations outside India.

Where applicable, such processing will be subject to the service provider's applicable terms, privacy practices and relevant legal requirements.

We do not guarantee that all personal information will be stored exclusively within India.

15. Children's Privacy

Our services are not intended to knowingly collect unnecessary personal information from children.

If we become aware that personal information has been provided by a child where collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Technology
Business practices
Legal requirements
Privacy and data-protection requirements

The updated policy will be published on this page with a revised “Last Updated” date.

17. Privacy Complaints & Contact

For privacy questions, requests, corrections, complaints or concerns, please contact:

PREMIUM BIKES ZONE / RIDERS INDIA

📧 Email: ridersindiadeals@gmail.com
📞 Mobile / WhatsApp: 94338 22222

Address:
Premium Bikes Zone
26-17-15/2, RK Hospital Junction
Gajuwaka, Visakhapatnam
Andhra Pradesh – 530026
India

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

❤️ Our Commitment

We respect your privacy and understand the importance of keeping your personal information secure.

We collect and use information primarily to process your orders, provide customer support, arrange delivery, improve our services, maintain security and comply with applicable legal requirements.

Your trust is important to us, and we will make reasonable efforts to handle your information responsibly and securely.